Privacy Policy
At The Bickley Park Hotel, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, store, and protect the personal data of our guests, visitors, and users of our website and services.
1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Name, address, email address, phone number, date of birth, and payment details.
Booking Information: Details related to reservations, including preferences, stay dates, and any special requests.
Website Usage Information: Data about your visits to our website, including IP addresses, browser type, operating system, and browsing behavior.
Feedback and Communication: Information you provide through surveys, reviews, or when contacting our team.
2. How We Use Your Information
We use your personal data for the following purposes:
To Process Reservations: Manage and confirm your bookings, including handling payments and special requests.
To Improve Guest Experience: Personalize services, respond to inquiries, and enhance our offerings based on your preferences.
For Marketing: Send promotional emails, newsletters, and special offers (only if you have opted in).
To Comply with Legal Obligations: Adhere to applicable laws, regulations, and requests from law enforcement or government bodies.
3. Sharing Your Information
We may share your data with third parties in the following situations:
Service Providers: Trusted third-party vendors for payment processing, IT support, or marketing services.
Legal Obligations: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
We do not sell or rent your personal data to third parties.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it.
5. Your Rights
As a guest or user, you have the following rights:
Access: Request access to the personal information we hold about you.
Correction: Correct or update inaccurate or incomplete data.
Erasure: Request the deletion of your personal data, subject to legal requirements.
Objection: Opt-out of marketing communications or object to the processing of your data.
Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise these rights, please contact us using the details provided below.
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. However, no system is completely secure, and we encourage you to take precautions to protect your information.
7. Cookies and Website Measurements
Our website uses cookies to enhance your browsing experience. These cookies collect information about your interactions with our website. You can manage your cookie preferences through your browser settings.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
The Bickley Park Hotel
Address:12E Plot C, Admiralty Way, by Link Bridge, 106104 Lekki, Nigeria.
Phone: +234(0)8083324586
Email: info@thebickleyparkhotel.com
Thank you for choosing The Bickley Park Hotel. We value your trust and are dedicated to safeguarding your privacy.
